I don't track no visitors on my website.

Understand why some or all your users are not trackable.

Make sure the tracking code has been installed properly.

Easily verify if your tracking code has been installed properly by following this easy step available on this page.

Make sure you have a valid subscription.

Make sure your account has a valid subscription (a free account has a subscription called Standard as well). To do so, go to your Account Settings.

See if you haven't reach your account allowance for this feature.

You can see your monthly allowance here.


You user might have opt-out or has instructed their browser to ask for a DNT (Do Not Track). You can find more informations on our ressources pages.