Due to the phase of this product (BETA), we can't provide support or any service level agreement.
You can access user's sessions replay by clicking on the tab on the left side called Sessions Replays.
You must enable this feature in order to retrieve sessions replay for your audience. To do so, please follow the Getting Started tab.
To play sessions replays, it is pretty easy. You just have to click on the Play button to start playing the sessions replays.